Frequently Asked

Questions

Below are frequently asked questions. If you still have more question not answered below, please call us on 086 111 6789 or email us on info@vosa.co.za

100_Percent_Satisfaction

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Our professional call answering and 21st century  Virtual Office service  are  pre-paid services.  With prepaid services there are no hidden costs and you are always in control of your business expenses. No bills to leave you breathless at the end of the month.

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Virtual Office is a pre-paid, no hidden cost  service. Your business will pay the initial once-off set-up fee of R1500.00, this fee is made up of a set-up fee and your first months Virtual Office fee. A pre-paid call transfer deposit of R460,00 per Virtual Office user (employee). No other costs!

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Yes, all calls in business hours (08h00 to 17h00) are answered by live Virtual Office assistants in your company name and to your specifications.

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No special software or hardware are required to make use of our professional call answering and 21st century Virtual Office service.

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No training is needed to make use of the Virtual Office and professional call answering service. You will receive instructions on all the Virtual Office services.

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We will route your calls according to your specifications i.e. route your call to:
– your specified Cell phone number given to us or,
– a specified Landline or,
– take massages that will instantly be SMSed or e-mailed to you (sms cost is R0,45 cent per unit,
– or routed to your personal Mail box.

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Routing the call to you is immediate. If you want us to route your calls to your cell phone or landline, the operator will put your customer on hold, with music in the background, then contact you on the same line to see if you want to take the call.

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The operator will seamlessly connect you with your customer with a press of a button.

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Your Virtual office assistant will tell your customer that you are not available at the moment. She will then ask if she can she take a message.  The taken message will immediately be SMSed or e-mailed to you.

Urgent messages will be WhatsApp-ed to your cellphone.

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Your client pays for the cost of the call to Virtual office. If the call is routed to you, you will carry the cost from Virtual Office to yourself. If the call is put through to your cell phone, normal cellular rates will apply. If the call is put through to a landline then normal Telkom rates will apply.

In order for you to have control over your call expenses Virtual Office requires a call deposit of R460,00 per Virtual Office user.  Each time we put a call through to a users cell phone or landline the call amount for that call will be deducted from the users call deposit.  Once the call deposit balance reach R50, 00 the system will automatically email and SMS the user to top up their call deposit.  Any credit balance on your deposit will be carried over to the next month.

This way you and all your Virtual Office users have total control over your call expenses.
Should you decide not to top-up your call deposit and the balance reach R0,00 then Virtual Office will continue to take your calls and only take massages.  These messages will be emailed free of charge to your email address.

No, there is no charge for routing your calls to your personal voice mailbox.

Once we have received your completed application form and payment the setup of your Virtual Office and professional call answering service will be operational within 3 hours. If an application and payment is received after 15h00, your Virtual Office service will be operational by 08h00 the next day.

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The call deposit works exactly like a pre-paid system and is for the calls that are routed from Virtual Office to yourself. The cost of calls put through to your cell phone or land line will be deducted from the call deposit.  If your call deposit balance gets to R50.00 our automated system will contact you via email and SMS to request that you “Top-up” your call deposit. Any credit balance on your deposit will be carried over to the next month.

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If there is no money left from your call deposit then messages will be taken and emailed to your e-mail address.

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The are three agreement periods. there is a:

  • 6 months agreement period
  • 12 Months agreement period
  • 24 month agreement period 

No, we supply you with an exclusive international Fax to Email number (0866 xxx xxx) and it is included in your Virtual Office and call answering service monthly fee.

No, you do not need a Telkom line or number to make use of our professional call answering and 21st century Virtual Office services. Virtual Office will provide you with your own business telephone and fax number

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Yes, you can upgrade at any time. When you upgrade you only pay the set-up fee difference between your current package and the package you want to upgrade to. If you add new Virtual Office users then there is a prepaid call deposit of R350,00 payable for each new user.